Technology Support

Job Title & Description:

Design team knowledge base articles for consistent quality assurance and onboard training material.
Recruit, interview, hire, schedule, and manage employees.
Troubleshoot and resolve issues with workstations, printers, VoIP, network technologies, and smart devices.
Develop, document, and revise system design procedures, test procedures, installation instructions, and quality standards.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Communicate with staff or clients to understand specific system requirements.
Ensure compliance with University policies and procedures, county, state and federal regulations, and accreditation requirements.
OneDrive and Sharepoint file migration from traditional server shares to Sharepoint/OneDrive at the enterprise level.
Leverage the Microsoft Sharepoint online / OneDrive platform to solve business problems, improve performance, cultivate collaboration, enhance productivity and increase communication.