Join ASQ Southeast Florida for a special presentation on Battling Individual and Team Burnout live via Zoom on Tuesday, July 11, 2023 at 7:00 p.m. (networking to begin at 6:15 p.m.). Employee burnout impacts an organization in multiple ways. Burnout can result in reduced quality and throughput. It can squelch creativity and innovation. Workplace mistakes, including accidents and injuries may increase. Absenteeism and turnover may go higher with lower employee engagement, and potentially, higher risk of health problems. In this session, you will hear an overview of the stages of burnout and signs of individual and team burnout. Nichole will discuss various coping strategies to combat both individual and organizational burnout.
About the Speaker: Nichole Solomon
Nichole Solomon, as the Director of Call Center Services, has oversight of call centers in Tampa, Jacksonville, and Miami, tasked with assisting our state’s most vulnerable citizens with human services benefits. Nichole has over 12 years of management, training, and facilitation experience in the areas of leadership, change management, strategic planning, and project management. She is a Certified Master Facilitator, a Six Sigma Green Belt, Sterling Council Master Examiner, and Adjunct Professor at the University of South Florida – Kate Tiedemann School of Business and Finance. Nichole has a Bachelor of Arts degree in Music from Florida State University, and a Master’s degree in Business Administration from the University of South Florida.